The commercial viability and the quality of care in all care homes is impacted by the following key performance indicators:

• Standards of direct care
• Occupancy
• Agency costs
• Staff turnover
• Complaints

I will address each of these core issues in your care homes using a diagnostic perspective to audit. My method incorporates a simple two pronged approach:

• Identify the issues impacting on the operational efficiency of the home
• Investigate the root cause

My tried and tested method uses established audit tools:

• direct/indirect observation of working practices
• nurses-eye-view observation (working several shifts as a nurse to get a feel for the operation from the inside)
• interviews with care home staff, residents and regular visitors to the home

After a comprehensive analysis of the information gathered during the audit, I will work with your management and staff to ensure that the necessary operating systems are reviewed and adjusted. This provides a unique platform for autonomy and control within the care home setting, which is crucial to reducing, if not eliminating, the persistent recurrence of “the same old problems”.

My approach is based on 28 years of nursing and management experience and a proven track record for excellence in Care Home Management.

I can provide the same level of excellence in your care home using the step by step process outlined below:

Step 1: Data gathering:

1. Meet with the clients to ascertain individual and/or specific

2. Interview meeting with the care home manager to identify current concerns/issues

3. Review of current quality audits, care documentation and complaints

4. Conduct an environmental audit.

• requirements
• areas

5. Interview meetings with care staff to gain their perspective on current performance

6. Meet with residents, relatives and regular visitors to the home to obtain their views

7. Work on the floor with nurses and carers to establish:

• working practices, standards and levels of performance
• satisfaction levels and opinions on care standards

Step 2: Data Analysis

1. Completion of detailed audit to establish identified outcomes and baseline needs

2. Review of 1.1 and 1.2 with home manager and relevant staff.

3. Establish a collaborative action plan based on 2.2.

4. Feedback report to client and discussion of proposed outcomes.

Step 3: Implement and review proposed changes

1. Deliver action plan with deadlines, responsible persons and agreed review dates

2. Review of action plan to full completion.

3. Complete progress reports as agreed with client.

4. Arrange follow up support as agreed with client

I tailor my services to meet the individual requirements of each of my clients.

The process described above is comprehensive, but not exclusive and should be viewed as an illustration of the support I can provide.

You can choose from the range of services I provide to match your own need and available budget.

Let’s get started
Click here to book a free 30 minute consultation with me.